Frequently Asked Questions
We stand behind our products. And we want you to enjoy our systems without any problems.
Here are some frequently asked questions for your clarification & satisfaction.
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Bluetooth FAQ's
Bluetooth is a wireless technology that makes short-range connections between devices at distances up to 10 meters. Obstacles like walls and interference with microwave ovens can shorten range.
1.Check the volume on both speaker and phone. If there is no volume turned up on the speaker it does not matter how high volume you have on your phone, there will still not be sound.
2.“Remove” the speaker in your paired Bluetooth units and pair from start again. (Please note that you need to remove the device completely, not only disconnect)
Press a clip through the small hole on the back of the remote and the front will pop up. Then you can change the battery.
Bluetooth connection:
- Turn on your speaker.
- Press Bluetooth button on speaker (or remote), LED will start flashing.
- Open up your Bluetooth settings on your device.
- After approx. 20sec, your speaker name will appear in Bluetooth list.
- Press the speaker name.
- Done! Start playing your music.
Macintosh
1. From the Apple menu, select System Preferences.
2. Open the Bluetooth preference panel.
3. Click “+” to add a new Bluetooth device.
4. Turn the speaker on.
5. Push the Bluetooth button on your speaker til the LED flashes.
6. your Audio Pro speaker from the list of available devices and click Continue.
PC
1. Turn the speaker on.
2. Push the Bluetooth button on your speaker til the LED flashes.
3. Open your Control Panel.
4. Select Hardware and Sound.
5. Select Devices and Printers.
6. Select Bluetooth Devices.
7. Click Add a device. Select your Audio Pro speaker from the list of devices, and then click next.
Your device (smart phone, tablet or computer) has 1 volume control, and your Audio Pro speaker has 1 volume control. Set volume on speaker to approx. 75% and then adjust volume on your device.
It is possible that your phone or tablet is already paired to something else. Maybe you had your phone paired to a car stereo, or a speaker in another room of your house.
Reset the Bluetooth on your phone (or iPad, tablet etc) in Bluetooth settings.
– Turn Bluetooth OFF and then ON again right from your device (i.e. phone).
– “Forget” your Bluetooth device and redo pairing.
This will reset any existing Bluetooth connections, allowing you to reconnect to your speaker. You may also need to do pairing process again.
Minimize interference
Just like your Wi-Fi, cellphone, and other wireless signals, Bluetooth range and performance can vary depending a number of factors. All smartphones and tablets aren’t created equal, so be aware that the following can have varying influence on your Bluetooth connection quality –
Walls
If your phone is in your pocket and you’re moving between rooms in your home, Bluetooth distance is reduced significantly. Try to keep your device in the same room as your Bluetooth speaker for optimal performance.
People
Your body makes a better door than a window. In fact, the human body is one of the worst offenders when it comes to blocking Bluetooth signals (as are all “watery” objects). If you are in between your device and your Bluetooth speaker (like if your phone was in your back pocket), it may affect performance.
Other wireless signals
If you have a lot of devices fighting for wireless airspace in your home, they can interfere with each other. If there is no other interference (your device and speaker are in the same room with no obstructions) and you’re still experiencing issues, make sure that any other Bluetooth devices or peripherals you have in close proximity are disabled.
Installation FAQ's
If the sound does not match the pictures on the TV screen, try one of these options:
1) When the sound is later than the picture: adjust A/V SYNC to 0 ms for best results.
2) When the sound is earlier than the picture: adjust A/V SYNC from 0 ms to 300 ms in 25 ms increments.
NOTE: Please refer to the section called “Adjusting the delay between the picture and sound” in the operating instructions for the setting method of A/V SYNC.
Seperate them by the average height of the ceiling
center to center to each speaker. Example:
A 10ft ceiling would = 10ft between each speaker
System Design Guide by Bogen
